IT Helpdesk Support Los Angeles

Our remote helpdesk is a key component of our ability to address the majority of our clients’ ongoing end user support needs.

Our help desk is staffed by our dedicated support staff specifically focused on providing remote helpdesk support for our clients and their end-users. We don’t outsource this and everyone’s a full-time employee.

Our service desk support model emphasizes focus on incident control and proactive communication throughout the lifecycle of the issue.

Our ticketing, document database, remote control, and password database are state of the art and help us to be as efficient and effective as possible for you. Our ticketing system is utilized to help track, communicate, and manage the status of issues throughout the process through to completion.

"Excellent service. Quick response, efficient troubleshooting and resolution with full explanation of the problem. Gotta love FPA!"

Shapco, Inc.

"It has been a pleasure working with you and your staff, and I can only rave over the high standards that you have maintained relative to our hardware and software."

Crane Asset Management, LLC

"FPA always comes through quickly resolving our IT issues - including an ongoing problem that several other consultants had been unable to fix at our largest operating company. They're certainly our go-to IT company of choice!"

Shapco

"I always have the best experience with FPA. Thank you for getting back to us in a timely manner and helping us with the littlest or biggest of problems when it comes to our computers. Thank you for making sure our technical needs are always taken care of."

Custom Pipe & Fabrication, Inc.

"I would love to tell you that the Exchange project was perfect. SM and MS are wonderful staff members. FPA is lucky to have such hard working employees. Thank you for everything!!!"

Boulevard Management

"I would like to give special recognition (or shout out) to Jason & Ron for all the planning, guidance, and hard work during the migration of our on-site email server to Office 365 cloud email. We had been using our in house SBS Exchange server for ten plus years (which was an outdated Exchange 2008 software), and I was very nervous about moving to the cloud, not to mention all the headaches it would create for our corporate office and eight remote offices during the migration. But to my surprise, migrating 40 plus email accounts and installing Office 365 on 28 computers was completed within several hours with minimal issues that were quickly resolved and my employees could resume their normal business day. Thank you Jason & Ron and all the FPA team members who helped us move efficiently to Office 365 and cloud email server."

Hanes Properties

"FPA was right on top of our power outage and contacted me immediately to let me know they were monitoring the situation and would inform me of any further details they could obtain. Thankfully, the outage was short-lived... but it's great to know FPA is not only our behind-the-scenes partner, but right there with us when needed. Thank you."

Financial Designs

"The custom reports you wrote have been very helpful. I appreciate that you even taught me how to write my own. One of these days I will be writing programs for you!"

L&S Advisors, Inc.

"I just wanted to take a minute to let you know how helpful ... your office was in a time of near desperation. The people that I have dealt with ... have helped make my job much easier. Thank you for your support."

Marketing Innovations International, Inc.

"Always reliable and fast, even after I leave for the day, I can always count on you guys to get requests done. Thank you!"

Entertainment Earth, Inc.

"The team was courteous, prompt and professional. FPA's engineers always deliver."

Marketing Innovations International, Inc.

"FPA has been exactly what we needed - a true extension of our IT department. They are all in - sleeves rolled up - to tackle each challenge and opportunity as it arises and we could not have gotten through our move or MPLS implementation without them."

The Search Agency

"We love FPA. Jason, etc are fantastic! Thanks for being there for YMG."

Yorkshire Management Group

On top of leveraging industry leading software applications, we’ve developed customized and efficient processes and procedures for our experienced Support Desk Engineers to follow.

We also support their growth through rigorous and ongoing technical and business training. These vital components enable FPA to provide highly effective, real-time quality support solutions.

Contact FPA

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Help Desk Support

Our remote helpdesk is a key component of our ability to address the majority of our clients’ ongoing end user support needs.

Our service desk support model emphasizes focus on incident control and proactive communication throughout the lifecycle of the issue.

On top of leveraging industry leading software applications, we’ve developed customized and efficient processes and procedures for our experienced Support Desk Engineers to follow.

Contact FPA