Help Desk Support

SUPPORT SERVICES

Our remote helpdesk is a key component of our ability to address the majority of our clients’ ongoing end user support needs.

Our help desk is staffed by our dedicated support staff specifically focused on providing remote helpdesk support for our clients and their end-users. We don’t outsource this and everyone’s a full-time employee.

Our service desk support model emphasizes focus on incident control and proactive communication throughout the lifecycle of the issue.

Our ticketing, document database, remote control, and password database are state of the art and help us to be as efficient and effective as possible for you.  Our ticketing system is utilized to help track, communicate, and manage the status of issues throughout the process through to completion.

"I've always found the responsiveness of FPA to be outstanding. And on this project, you exceeded my expectations. I wish you continued success in your upcoming projects and endeavors."
JRH Consulting Group
"To say we were 'thrilled' with the way FPA' s team and your BDR Solution came through for us is an understatement!"
Gould Asset Management
Highest praise I can give is to recommend your services. Good people, collaborative, understand our pain points and are an extension of our team.
The Search Agency
"I wanted to share with you that your team has been doing a great job in transitioning from our prior consultant. We can’t say enough about JS - his professionalism and knowledge in resolving issues is nothing less than impressive. FPA truly has a dedicated team and we are happy to be to among your clients."
Royal Paper Corp
"I just wanted to take a minute to let you know how helpful ... your office was in a time of near desperation.  The people that I have dealt with ... have helped make my job much easier.  Thank you for your support."
Marketing Innovations International, Inc.
"FPA's responsiveness, commitment and organizational structure are to be commended!"
Better Life Products, Inc.
"Thank you for your assistance in helping us retrieve our MAS 90 after 'The Big Crash' last month."
Hugo Boss Licensing, Inc.
"It is not often I write to a supplier or a company whom we have purchased from.  However, in this case I am compelled to do so because the product we purchased and the services behind the product have exceeded my wildest expectations."
Temple Beth Am
"The custom reports you wrote have been very helpful.  I appreciate that you even taught me how to write my own. One of these days I will be writing programs for you!"
L&S Advisors, Inc.
"FPA has been exactly what we needed - a true extension of our IT department. They are all in - sleeves rolled up - to tackle each challenge and opportunity as it arises and we could not have gotten through our move or MPLS implementation without them."
The Search Agency
"It has been a pleasure working with you and your staff, and I can only rave over the high standards that you have maintained relative to our hardware and software."
Crane Asset Management, LLC
"I would love to tell you that the Exchange project was perfect. SM and MS are wonderful staff members.  FPA is lucky to have such hard working employees. Thank you for everything!!!"
Boulevard Management
"We never would have found the problems that were being created in our system without you.  Your excellent knowledge of accounting principles, combined with your software knowledge, have solved a long-standing problem here.  Our accounting records are now perfect and easy to use."
One Step Data, Inc.
"I don’t know what you did to make the old data compatible with the new system, but it seems to be working fine at this time.  Again, I thank you not only for myself ... but for all of the charities we support."
Help-Youth Foundation
"From the moment they took over our network everything went flawlessly from virtually every aspect. To say we have been very impressed is an understatement."
Adept Consumer Testing
"Great to work with, consistent timeliness of response to issues and problems. Resolved a major problem within a short time span, which minimized downtime significantly.
Emblem Enterprises, Inc.
"FPA always comes through quickly resolving our IT issues - including an ongoing problem that several other consultants had been unable to fix at our largest operating company.  They're certainly our go-to IT company of choice!"
Shapco
"Thank you! The file retrieval was a success. I can keep my job!"
Charles Pollock Reproductions, Inc.

On top of leveraging industry leading software applications, we’ve developed customized and efficient processes and procedures for our experienced Support Desk Engineers to follow.

We also support their growth through rigorous and ongoing technical and business training. These vital components enable FPA to provide highly effective, real-time quality support solutions.

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