Help Desk Support

SUPPORT SERVICES

Our remote helpdesk is a key component of our ability to address the majority of our clients’ ongoing end user support needs.

Our help desk is staffed by our dedicated support staff specifically focused on providing remote helpdesk support for our clients and their end-users. We don’t outsource this and everyone’s a full-time employee.

Our service desk support model emphasizes focus on incident control and proactive communication throughout the lifecycle of the issue.

Our ticketing, document database, remote control, and password database are state of the art and help us to be as efficient and effective as possible for you.  Our ticketing system is utilized to help track, communicate, and manage the status of issues throughout the process through to completion.

"Great to work with, consistent timeliness of response to issues and problems. Resolved a major problem within a short time span, which minimized downtime significantly.
Emblem Enterprises, Inc.
"It has been a pleasure working with you and your staff, and I can only rave over the high standards that you have maintained relative to our hardware and software."
Crane Asset Management, LLC
"FPA has been exactly what we needed - a true extension of our IT department. They are all in - sleeves rolled up - to tackle each challenge and opportunity as it arises and we could not have gotten through our move or MPLS implementation without them."
The Search Agency
"FPA always comes through quickly resolving our IT issues - including an ongoing problem that several other consultants had been unable to fix at our largest operating company.  They're certainly our go-to IT company of choice!"
Shapco
"I've always found the responsiveness of FPA to be outstanding. And on this project, you exceeded my expectations. I wish you continued success in your upcoming projects and endeavors."
JRH Consulting Group
"I would love to tell you that the Exchange project was perfect. SM and MS are wonderful staff members.  FPA is lucky to have such hard working employees. Thank you for everything!!!"
Boulevard Management
"FPA's responsiveness, commitment and organizational structure are to be commended!"
Better Life Products, Inc.
"We love FPA. Jason, etc are fantastic! Thanks for being there for YMG."
Yorkshire Management Group
"I would like to give special recognition (or shout out) to Jason & Ron for all the planning, guidance, and hard work during the migration of our on-site email server to Office 365 cloud email. We had been using our in house SBS Exchange server for ten plus years (which was an outdated Exchange 2008 software), and I was very nervous about moving to the cloud, not to mention all the headaches it would create for our corporate office and eight remote offices during the migration. But to my surprise, migrating 40 plus email accounts and installing Office 365 on 28 computers was completed within several hours with minimal issues that were quickly resolved and my employees could resume their normal business day. Thank you Jason & Ron and all the FPA team members who helped us move efficiently to Office 365 and cloud email server."
Hanes Properties
"The custom reports you wrote have been very helpful.  I appreciate that you even taught me how to write my own. One of these days I will be writing programs for you!"
L&S Advisors, Inc.
"I just wanted to take a minute to let you know how helpful ... your office was in a time of near desperation.  The people that I have dealt with ... have helped make my job much easier.  Thank you for your support."
Marketing Innovations International, Inc.
"To say we were 'thrilled' with the way FPA' s team and your BDR Solution came through for us is an understatement!"
Gould Asset Management
Highest praise I can give is to recommend your services. Good people, collaborative, understand our pain points and are an extension of our team.
The Search Agency
Help Desk Support

On top of leveraging industry leading software applications, we’ve developed customized and efficient processes and procedures for our experienced Support Desk Engineers to follow.

We also support their growth through rigorous and ongoing technical and business training. These vital components enable FPA to provide highly effective, real-time quality support solutions.

Contact FPA

We’d love to hear from you! Please complete the form below with your information and message and one of our IT experts will be in touch.

temp-image.jpg