Technical Account Manager


FPA is currently experiencing tremendous growth and has a number of positions open. If you're interested in any of these positions, please send your resume to

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Technical Account Manager

We are seeking a Technical Account Manager to successfully manage and oversee the day to day client relationships for a specific sub-set of FPA clients based on the technical services delivered by FPA including the design, development, and implementation of projects, management of ongoing issues and tickets, meeting "uptime" and response goals all while ensuring overall client happiness.  The successful candidate will be a committed IT professional with the drive and ambition to be great.  

Our Technical Account Managers are detail oriented and significantly organized to lead the client relationships ultimately supporting their IT infrastructure.  They are highly technical as well as great communicators.  The successful candidate will bring these capabilities along with specific knowledge and experience in one or more of our key vertical markets: Accountants and CPA's, Investment Advisors, and Manufacturers and Distributors.  We're looking for someone to help us lead FPA in its quest to be the outsourced IT service provider of choice for small and medium-sized companies in the greater Los Angeles area.

Job Description

We are seeking someone with the following experience and skills:

  • Three to five years experience successfully managing technical client relationships for 25-150 user environments
  • Experience managing and prioritizing end-user requests as well as integrating ongoing issues into longer-term strategic and tactical views
  • Two to three years experience implementing and supporting enterprise level Windows Server, RDS, VMware, storage solutions, and Citrix XenApp in live production environments
  • Two to three years experience implementing and supporting routing, switching, and firewalls for TCP/IP networks
  • Highly organized - able to manage and complete multiple projects simultaneously
  • Exceptional communication skills - both written and oral
  • Ability to work well as part of a team, on your own, and interact well with individuals at all levels of an organization
  • Ability to manage and lead a team of 2 - 3 technical staff ensuring their effectiveness and Quality of Service delivered
  • Ability to deal with conflicting demands to prioritize, address, and resolve recurring and onetime issues all while communicating consistently and effectively