We are seeking a NOC / Infrastructure Administrator to perform infrastructure monitoring, maintenance and administration of client networks. This involves focusing on managing and maintaining the health and "uptime" of servers and workstations and network devices such as switches, routers, firwalls, WAPs, etc. for our clients from within our office. Our NOC Administrators are part of our Service Delivery Team working in our Woodland Hills office with a role split between being highly customer service driven as well as needing to have technical chops. Our engineers are led by a seasoned Director of Client Service Delivery. Your primarily responsible for performing preventative maintenance as well as handling and resolving Tier I/II service tickets in a professional and timely manner. This includes answering support calls, troubleshooting, researching, diagnosing, documenting, and resolving technical issues surrounding workstations, MS-Office applications, email, other special applications, and hardware/peripheral equipment. The ideal candidate will have experience both in professional consulting skills and technical skills. The goal is to ensure success for themselves and our clients.
We are seeking someone with the following experience and skills:
In this episode, we tap into the mind of Paul Mitchell, an outsourced / fractional VP of Sales with Mitchell Sales Advisors and Sales Xceleration. We spend some time with Paul diving into how he helps organizations improve the performance of their sales teams.
Whether you're looking to increase your sales or simply for ways to improve the performance of your team, there are some great nuggets in here that should be of interest to anyone running a business.
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