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We are seeking a Help Desk Engineer to perform Tier I/Tier II end-user technical support and network administration, maintenance, and troubleshooting services for our clients from within our office. Our Help Desk Engineers are part of our Service Delivery Team working in our Woodland Hills office with a role split between being highly customer service driven as well as needing to have technical chops. Our engineers are led by a seasoned Director of Client Service Delivery. As a Help Desk Engineer, your primarily responsible for handling and resolving Tier I/II service tickets in a professional and timely manner. This includes answering support calls, troubleshooting, researching, diagnosing, documenting, and resolving technical issues surrounding workstations, MS-Office applications, email, other special applications, and hardware/peripheral equipment. The ideal candidate will have experience both in professional consulting skills and technical skills. The goal is to ensure success for themselves and our clients.
We are seeking someone with the following experience and skills: