As I was thinking about my New Years' resolutions, I let myself fantasize a little about what this year would look like if I owned a different (non-technology services) business.
Pretending I was clueless when I came to technology, I came up with some resolutions that I know I need to address to ensure my technology will be up-to-snuff. Here they are...
1. I will ensure my backups are really working. This means they're complete, they're accurate, they're tested, and they're fully redundant in the cloud.
2. I will ensure I have a Business Continuity plan in place that's all encompassing ensuring my business will be able to operate regardless of any potential interruption to my business.
3. I will ensure all of my information on my network is secure. That means in addition to a secured firewall, I will have a penetration test performed and make sure all USB ports (for Flash drive access) are locked down.
4. I will ensure my Wi-Fi spots are secure. With a secure password and the appropriate encryption level.
5. I will ensure my software licensing is current and complete.
6. I will implement a meaningful use policy when it comes to my staff accessing my information via their personal mobile devices. I will also come up with a meaningful way to manage these items going forward.
7. I will ensure all of my staff's machines are performing as well as they (my staff) need them to be. This includes replacing machines that are just too slow or upgrading to dual or triple monitors.
8. I will ensure my staff are all properly trained and can effectively use all of the systems and applications they need to use.
9. I will look into what the cloud can do to help me improve the effectiveness of my company's productivity and accessibility to our information.
10. I will look into which of my applications need to be updated, improved, or replaced. Or moved to the cloud.
11. I will look into whether or not I can save money on my phone and internet services. This should be a no-brainer!
12. Lastly, and sadly (for Fred), I will fire Fred and replace him with a quality firm ensuring that our systems are proactively monitored, managed, and maintained. Uptime will be my competitive advantage this year!
Of course I will also ensure all of this happens with minimal (if any) disruption to our operations. I'm just tired of Fred bringing down the network. See ya Fred!