If you're having trouble reading this email Click Here to view it in your browser.









November 14, 2012

Hard to believe, but we're really here! It took almost 6 months to find the right location (which turned out to be just two floors down - Suite 550) and another 2 months to build out (which was a feat unto itself), but here we are! This is day 3 in our new suite and nothing but great feedback from everyone.

As some of you may know, moving is a monumental undertaking (maybe that's why we were in our last suite for 13 years?). But with great planning and execution, it shouldn't be all that painful. Like clockwork our team had us out and in without any disruption. Literally rolling server cabinets in and out of the elevators. Everyone pitched in. Friday night, Saturday, and Sunday - we were like ants scurrying at a picnic. From the outside it might have looked like chaos, but from the inside it was all going according to plan. Monday morning came and went and it all seemed like a blip on the radar screen (except for the few remaining unpacked boxes in my office). We were in our new suite and everything was 100% fully functional. A pretty amazing feat.

And now that we're here, we're poised for the future like never before. We have a workspace designed exactly as we need it. We have a state-of-the-art Network Operations Center (NOC) and HelpDesk. And we have room to breathe and grow.

This along with our recent recognition as one of the Largest IT Consulting Firms in the San Fernando Valley by the San Fernando Valley Business Journal are but two indicators that for FPA - the future is so bright!

That said, I have much to be thankful for - not least of which is the fantastic team we have here at FPA. A huge THANK YOU and a collective pat on our backs for making this move such a success!

We hope you enjoy the content in this month's newsletter, including an invite to attend an important webinar we're offering on Business Continuity and Disaster Recovery. A timely concept given what just took place in the Northeast with Hurricane Sandy. For those of our clients with our BDR Solution already in place, have no fear - you're protected. Also, you might want to take note of the need to Patch Internet Explorer Immediately Before You Shop Online. Naturally, for our Managed Service clients this is a non-issue as you're already covered.

So there you have it. Enjoy the newsletter and have a Happy Thanksgiving and a great rest of November!

Craig Pollack & The FPA Team

Microsoft Moves to Relegate Windows 7 to Second-Class Status

As Microsoft goes full speed ahead on Windows 8, a number of signs suggest that Windows 7 is fading fast in Redmond’s rear view mirror.

On Monday, Microsoft program manager Daniel Moth confirmed in a support forum that DirectX 11.1 will only work with Windows 8. The company has “no plan” to bring DirectX to earlier versions of Windows - including Windows 7. This isn't the only indication that Microsoft is starting to leave Windows 7 behind. Reportedly, Microsoft won’t release a second service pack for Windows 7, unnamed sources told The Register last month.

To be clear, Microsoft will support Windows 7 through 2015, meaning that it’ll offer both security and non-security updates for free. Extended support, which provides free security updates but requires a subscription for other hotfixes, will continue through 2020. But when it comes to individual applications and services, Microsoft is starting to move on. Even Internet Explorer 10, which is already available on Windows 8, is only getting a preview version for Windows 7 this month, with no word on final availability.

Read the full article here.

Bloomberg Opens Platform for 3rd Party Apps

Bloomberg has launched an app portal that will allow subscribers of its financial information service to access additional third-party functionality, and even contribute apps of their own.

"Anyone in the world - whether a member of the academia, a professional software company, or one of our clients - can create custom applications that take all of the data we provide," said Claudio Storelli, who leads the team that developed the portal. "You have the tools to capture and productize an idea, and make it available to any user in the world with a Bloomberg terminal."

The aim behind the Bloomberg App Portal is to extend this service with additional, specialized functionality that is integrated directly into Bloomberg's own resources. Thus far, the app portal hosts 40 apps, including ones for data analysis, portfolio management, risk analysis, data visualization, valuation and pricing.

Read the full article here.

Businesses Face Long Cleanup from Sandy's Server Wreckage

Companies that specialize in data recovery are still getting calls for help from businesses and institutions whose equipment was damaged by the effects of Hurricane Sandy. There are multiple efforts underway by services firms to recover data from servers that were underwater during storm surges or were damaged by power surges. Many businesses had underestimated the power of the storm while many others still weren't able to get key computer equipment out of harm's way in time.

Michelle Taylor, a spokeswoman for Drive Savers, said the company is helping many storm-affected customers, including a large home furnishing retailer in New Jersey with a RAID system that includes nine drives storing two terabytes of data each, recover data. Taylor said the company expects more work as companies continue to dig out from Sandy.

Read more here.

7 Ways to Dress Up Your Company's Facebook Page

Facebook can be a great marketing tool and communications outlet, but there is only so much that you can say in brief status updates and plain-text fields on your About page. If you really want to put Facebook to work for your business, you'll need to explore the option of adding tabs - clickable images of extra pages - to your profile. They let you post quizzes and polls, and they can display your content from other social networks, such as Twitter and Pinterest. If you lack the coding skills to create custom tabs using Facebook's development platform, the following Facebook apps can help.

Find out what they are here.

5 Things That Really Smart People Do

Most people don't really think much about how they learn. Generally you assume learning comes naturally. You listen to someone speak either in conversation or in a lecture and you simply absorb what they are saying, right? Not really. In fact, I find as I get older that real learning takes more work. The more I fill my brain with facts, figures, and experience, the less room I have for new ideas and new thoughts. Plus, now I have all sorts of opinions that may refute the ideas being pushed at me. Like many people I consider myself a lifelong learner, but more and more I have to work hard to stay open minded.

Don't get in the way of your own learning. Here are five ways to step aside and continue to increase your smarts.

Find out what they are here.

8 Things Remarkably Successful People Do

I'm fortunate to know a number of remarkably successful people. I've described how these people share a set of specific perspectives and beliefs. They also share a number of habits.

Find out what they are here.

3 Things Every Great Leader Gets Wrong

Every great leader possesses a degree of what Walter Isaacson (in his biography of Steve Jobs) describes as "an ability to distort reality." What Isaacson meant is that Jobs forced his will on Apple, often pushing people to create things they never thought possible--a powerful asset in any leader.

But that reality distortion effect works both ways. It also means that every leader, to a greater or lesser degree, distorts the reality around themselves, leading to tensions, inconsistency, and bad decisions.

Read the full article here.


Amazon, Google Cloud Outages Highlight Bigger Risk

Google Outage: Six Minutes of Terror

8 Countries Accused Of Cyberwar Activities

Windows 8 Security Patches to be Released

Patch Internet Explorer Immediately Before You Shop Online


IT Factors to Consider When Moving

Whether you’re moving to a new floor in your building (like we just did) or across the state, the key to making a successful move is investing the time and energy into careful planning. FPA just moved its own offices to a new, larger, office suite, with minimal downtime and no surprises. For more information about how to properly plan a move and ensure minimal network downtime, read this blog post by FPA Founder & CEO Craig Pollack.


Money Saving Technology Tips

Now more than ever, during these tough economic times, it's important to keep our eyes on the ball, cut costs where necessary, and invest in things that can have a measurable return on investment. At times like these, it's easy to think about cutting costs in technology investments and expenditures. However, technology can provide many opportunities for returns with a huge bang for the buck. We've put our collective heads together and compiled a list of Money Saving Technology Tips which can quickly impact your business' performance...


Tech Travel Tips

There's nothing worse than the feeling you get when you're stranded when traveling. And by stranded, I mean because you're having problems preventing you from connecting up remotely and accessing the information you need access to. Here are some tips to help you with your technology when you're traveling...



FPA Moves Into Its New Offices

ENCINO, CA – November 12, 2012 - FPA Technology Services, Inc. (FPA), the leading full service IT Consulting Firm in the Los Angeles area, announces that effective today it has moved into its new office location designed to accommodate the growth of its business. The completely redesigned office space includes a state-of-the-art Network Operations Center (NOC) and Helpdesk allowing FPA to continue to improve the quality of service it delivers to its clients.

"In addition to the increased space, we're most excited by the improved functionality the space will provide. Our NOC and Helpdesk facilities are state-of-the-art. These are exciting times with FPA’s continued growth in the areas of managed services, business continuity, and the Cloud and we’re excited by the opportunities our new office space will afford us” said FPA Founder & CEO Craig Pollack. The new suite is approximately 35% larger than its existing one.

Read the full Press Release here

FPA Recognized as One of the Largest IT Consulting Firms in the San Fernando Valley

ENCINO, CA – October 23, 2012 - FPA Technology Services, Inc. (FPA), the leading full service IT Consulting Firm in the Los Angeles area, announces today that it was recognized as one of the Largest IT Consulting Firms in the San Fernando Valley by the San Fernando Valley Business Journal. The Journal ranked local IT companies by metrics such as number of employees as well revenue.

"Since 1991, regardless of the economy, we've maintained an unwavering focus on taking care of our clients. This focus, combined with our experienced, trained and certified staff, has allowed us to grow in a measured and continuous manner," said Founder & CEO Craig Pollack.

Read the full Press Release here



Thanksgiving Holiday

Happy Thanksgiving

In the United States, the modern Thanksgiving holiday tradition is commonly traced to a 1621 celebration prompted by a good harvest at Plymouth in present-day Massachusetts. From the time of the Founding Fathers until the time of Lincoln, the date Thanksgiving was observed varied from state to state. The final Thursday in November had become the customary date in most U.S. states by the beginning of the 19th century. It was first celebrated on the same date by all states in 1863 by a presidential proclamation of Abraham Lincoln.

In observance of the Thanksgiving Holiday, FPA will be closed Thursday, November 22nd. However, we will be open on Friday, November 23rd providing support as needed.

If you encounter an emergency situation and need to contact us over the Holiday period, please email our Help Desk and our on-call team will get back to you as soon as possible. If you cannot send an email, you can also call us at 818-501-3390 and select "Option 1" to leave a message on our automated voicemail system which will then email it to our on-call team.

If you have any other questions, please contact us directly at 818-501-3390 or by email at info@fpainc.com.

Thanks and have a Happy Thanksgiving!

Upcoming Webinar

Register Now!

If you're a business owner or key decision maker - this is the one webinar you need to attend!

As part of FPA's commitment to being the trusted technology advisor for our clients, our latest upcoming educational Webinar will be sharing our Best Practices in Business Continuity and Disaster Recovery. This webinar will ensure you understand the threats, risks, and exposure your business faces and the level of protection you should have in place. Some of the topics that will be covered include:

  • the key differences between Business Continuity, Disaster Recovery, and Backup
  • the shocking misunderstanding most business owners have about their current backup system
  • the one surefire way to ensure your business will be back up and running after a disaster happens - even if your building is gone!
  • 7 security questions you should ask your offsite backup company before trusting them with your data

FPA Webinar:

Best Practices in Business Continuity and Disaster Recovery

Date: Thursday, November 29th
Time: 11:00am PST

Register Now!

Staff Spotlight - Sam Santiago

Sam Santiago

As a Senior Remote Support Engineer, Sam works in our HelpDesk assisting our clients' end users to address their immediate requests for help. While being on the front line responding to these helpdesk requests isn't always easy, Sam's strength lies in his even keel. It's his ability to help clients in even the most frustrating situation that leads to many of his kudos.

In addition to providing remote end-user support, Sam also assists clients with setting up new workstations and applications as well as provides backup for our NOC team from time to time.

When not working, Sam enjoys his free time visiting with family, going to concerts, exploring the unknown, and "dabbling" in astrophysics.

Charity Spotlight

LA Regional Foodbank

Los Angeles Regional Food Bank

Los Angeles Regional Food Bank is a nonprofit charitable organization that has been serving the disadvantaged of the community since 1973. They are at the heart of a charitable food distribution network that includes over 1,000 charitable agency sites throughout Los Angeles County.

The LA Regional Food Bank receives its food in three ways: industry donations (44% in 2011), USDA Commodities (45%), and Purchased Food (11%). The Food Bank’s distribution volume has increased by more than 70 percent over the past four years at the same time demand at their food pantry agency partner sites has risen by 73 percent.

Support of the Food Bank and the 640 charitable agencies that they serve is critical to sustain and attempt to meet the demand for food assistance. For more information, please visit www.lafoodbank.org.

Client Testimonials

“I am so pleased at how easy this process was! Many "thank yous" to you and your team for the excellent service!

Veronica B. Guzman
Hanes Investment Realty, Inc.

“Congratulations on your move to a new and much larger office space. Thank you to everyone on your team for making all our IT needs seamless and timely.

Sharon Blunk
Crane Asset Management, LLC

Investment Advisor Brochure

Recommended Reading



by Chip Heath and Dan Heath

In Switch, How to Change Things When Change is Hard, Chip and Dan Heath write that THE primary obstacle to change is a conflict that’s built into our brains. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control.

The Heath brothers create an analogy of a rider on an elephant, to represent the rational mind (the rider) and the emotional mind-set (the elephant). According to the Heath brothers, change is not easy, since the elephant - the emotional mind-set - weighs more than the rider. But, change is possible if you: 1) direct the rider to the destination and help him maximize his strengths; 2) motivate the elephant to recognize feelings and minimize change; and 3) build habits and rally the herd to foster an environment that embraces change.

The book brings together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can engage our emotions and reason to create real change.

Careers @ FPA


Looking for a career change or know someone who is? We're always on the lookout for talented people to join our elite team. Please contact us if you know of anyone.

Contact Us










Just a reminder that you can keep in touch and see what's going on with FPA on a regular basis on Facebook, LinkedIn, Twitter and .
Check us out!


FaceBook LinkedIn Twitter



"Satisfaction does not come with achievement, but with effort. Full effort is full victory."

- Mahatma Gandhi




Copyright 2012 FPA Technology Services, Inc. All Rights Reserved.

To cancel your subscription to this newsletter, reply to this message with the word UNSUBSCRIBE in the Subject line.

THIS DOCUMENT AND OTHER RELATED DOCUMENTS ARE FOR INFORMATIONAL PURPOSES ONLY. The information should not be interpreted to be a commitment on the part of FPA and FPA cannot guarantee the accuracy of any information presented after the date of publication. INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND. The user assumes the entire risk as to the accuracy and the use of this document. Privacy Statement.