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September 2, 2011

I recently celebrated a birthday (which one, I'll leave to your imagination). However, it got me thinking about FPA and the fact that we recently celebrated one as well. Hard to believe but we've been going at this for 20 years now. Boy does time fly.

Also, boy do things change. In 1991 no one had a clue about virtualization or "the cloud" let alone Facebook, Twitter, and iPads. I feel like the old man on the stoop rambling on about the "good ole" days of Novell, WordPerfect, and Lotus and if you wanted a color monitor it was a choice between green and orange! I could go on and on about how I used to have conversations with prospects about why they even needed to get a computer. Now I find myself interviewing candidates who never worked at the command line, think DOS means Denial of Service, and that a T1 is too slow.

On the flip side, we've seen how much technology has become so imbedded in our lives as well as everyone's around the globe. Because of the internet, revolutions around the world are being broadcast live and can't be squashed by their leaders. Information is flowing like never before. And our kids are growing up in a world where they can find the answer to practically every question from their phones!

While all of this is clearly some amazing stuff, and I am truly thankful to have been a part of this transition, I do have to wonder how much harder it's going to be to keep up with rate at which technology is changing (can you say "Singularity"?). With Steve Jobs stepping down, it almost seems like we may be witnessing the end of this extraordinary phase of technological growth. Perhaps one day it may be known as the "Technical Revolution 1.0".

What an appropriate way to transition into the Labor Day weekend - thinking about where we've come from and where we're going to. I've been thrilled to have been part of it for the last 20 years and for this I'd be remiss if I didn't say thank you to our clients and our dedicated staff. I'm looking forward to the next 20! Cheers!

Happy Labor Day and here's to a great September!

Craig Pollack & The FPA Team

TED - Ideas Worth Spreading

The annual TED (Technology, Entertainment, and Design) conference brings together the world’s most fascinating thinkers and doers - who are challenged to give the talk of their lives in 18 minutes or less. More than a thousand people attend the springtime conference with the event selling out a year in advance.

On TED.com, the best talks and performances from TED are made available to the world for free. More than 900 TEDTalks are currently available, with more being added each week. The videos can be freely shared and reposted.

The TED site is a clearinghouse that offers free knowledge and inspiration from the world’s most inspired thinkers, and also a community of curious souls to engage with ideas and each other. The site was launched in April 2007 and is an ever-evolving work in progress.

It’s worth your time to take a look. You have the ability to select topics by length, category (such as Business, Science, Technology), and also by rating (jaw-dropping, ingenious, funny, and so on). One our favorites is this one by Tony Robbins. In it, Tony challenges us by asking why we do what we do. It really is a worthwhile watch.

To go to TED.com, click here.

Automation of Tasks

If you're like most computer users, you are probably spending a fair amount of time every day on monotonous, repetitive tasks which you definitely wished you could find a way to get them done automatically. Anything from simple tasks, such as download a file or perform a backup, to complex ones that consist of multiple steps.

WinAutomation may be the answer you're looking for. WinAutomation is an easy to use automation tool that can easily handle any type of task, no matter how easy or complicated it might be.

The software contains many predefined actions, conditions, and exception handling, and tasks are composed by visually dragging and dropping the various steps.

The tasks you create can be scheduled to run via a Task Scheduler and an extensive set of triggers.

For more information or to view a short introductory video, click here.

Lost your Laptop?

Any business with people on the go -- sales force, field agents, service teams -- depends on laptop computing. Laptops mobilize productivity. Losing a laptop crushes productivity. Mobile employees lose their ability to work effectively, IT personnel spend time replacing and reconfiguring equipment, and customers wait for you to get back up to speed.

But it happens… a laptop is stolen every 12 seconds. And, according to a December 2010 Ponemon Institute study, the majority of laptops (43 percent) go missing off-site in employee homes.

So, if it happens to you, what then? Here’s a list of what you need to do to get up and running as quickly as possible:

1. Change your passwords
2. Check the Lost-and Found
3. Make Clients Aware
4. Utilize Computer Tracking
5. Invest in an Online Backup Service

For more details, click here.



Labor Day Hours

Labor Day is a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country.

The first Labor Day holiday was celebrated on Tuesday, September 5, 1882; in 1894, Congress passed an act making the first Monday in September of each year a legal holiday.

In honor of Labor Day, our offices will be closed on Monday, September 5th. If you encounter an emergency situation and need to contact us over the Labor Day weekend, please email our Help Desk and our on-call team will get back to you as soon as possible.

Have a great holiday!


"Best Places to Work in LA"

FPA recently received the honor of earning a top ten spot as one of the "Best Places to Work in Los Angeles" by the Los Angeles Business Journal !

We're proud of this award and can't wait to improving the results next year.

For more information, click here.


Concerned About Data Loss?

FPA's Backup and Disaster Recovery Solution addresses your concerns and removes your worry.

Data and information are the life blood of many companies. Studies show that 50% of companies who lose their data for just 10 days file for bankruptcy immediately while 93% file within a year.

Do you know how secure your data is if disaster strikes? Can you recover quickly from data loss? Are you willing to take the chance that this won't happen to you?

Our Backup and Disaster Recovery Solution provides a highly reliable and cost effective way to address an organization's backup, online storage, and server disaster recovery needs.

For additional information about how to protect your data, please contact us.


Staff Spotlight - Jerry Kim

Jerry is FPA’s top-notch Lead NOC Engineer. His work day is spent primarily running our NOC - which means performing proactive monitoring, maintenance, and critical event resolution for the networks of our Managed Services clients. Jerry’s skills and dedication to providing the utmost in support contribute to making our Network Operations Center an effective and highly respected department.

Jerry maintains a calm demeanor and friendly attitude. Outside of FPA, Jerry spends much of his time with his wife enjoying and restoring his Craftsman style home.









Remembering 9/11

It’s hard to believe that 10 years have gone by since the day that our country was changed forever. The repercussions from the 9/11 attacks still echo in the lives of those affected by tragedy.

On September 11, 2011, Beverly Hills will observe the 10th anniversary of those tragic events that befell our country and affected people from all over the globe with the unveiling of the Beverly Hills 9/11 Memorial Garden. The community will gather in front of the Beverly Hills Fire Department at 445 North Rexford Drive, Beverly Hills, CA 90210.

The Beverly Hills 9/11 Memorial Garden will serve to honor all those who were lost, those devoted to keeping America safe and all of us who still believe everyone is created equal and deserves the rights of Life, Liberty and the Pursuit of Happiness.


National Preparedness Month

National Preparedness Month in September is an event sponsored by the Department of Homeland Security to educate communities on steps to take in case of a natural disaster or national emergency.

The ready.gov site includes information on what you can do to prepare for the unexpected (earthquakes, fires, landslides, blackouts and other events). It provides information and tips for people with disabilities, pet owners, food safety in an emergency, and state and local information, as well as instructional videos and information on community events.

The site provides recommendations as to what should be included in emergency supply kits, how to put together a family emergency plan and guidelines for food safety in an emergency.



Mistake #5: Using Un(der) Qualified People for IT Service

While on the surface having a friend, neighbor, relative, or someone at work in charge of your IT may not seem like that bad of a move, I would think only when it comes to dog walking would you think this is ok in any other aspect of your life. Imagine having your nephew who's "really good" at math do your tax returns for you. Or imagine having your butcher...




Client Testimonial

"I appreciate you looking out for my project. Your continued engagement on the team has been invaluable and as the key technical resource on the project, your opinions and thoughts carry much weight."

Estee Lauder


Recommended Reading


Drive: The Surprising Truth About What Motivates Us

by Daniel H. Pink

This is a book about motivation. Pink reveals that much of what we believe about the subject just isn’t so. The problem is that most businesses haven’t caught up with the new understanding of what motivates us. They continue to pursue practices such as short-term incentive plans and pay-for-performance schemes in the face of mounting evidence that such measures usually don’t work and often do harm.

The good news is that the solution stands before us. For too long, there’s been a mismatch between what science knows and what business does. The goal of this book is to repair that breach.










FPA Selected as IT Service Provider for Insyght Interactive, Inc.

FPA Technology Services, Inc., the leading full service IT Services and Support firm in the Los Angeles area, announces today that it has been selected by Insyght Interactive, Inc. as their IT Service Provider.

FPA Named as One of the Best Places to Work by the Los Angeles Business Journal

FPA Technology Services, Inc. (FPA), the leading full service IT consulting firm in Los Angeles, is proud to announce that it has been recognized as one of the Best Places to Work in LA by the Los Angeles Business Journal.

FPA Makes MSPMentor Top 250 List

Craig Pollack, Founder & CEO of FPA Technology Services, Inc., the leading IT Services and Support firm in the Los Angeles area, recently earned a spot on MSPmentor's annual Top 250 List looking at the executives, entrepreneurs and experts shaping the global managed services market.

FPA, Twitter, and Facebook

Just a reminder that you can keep in touch and see what's going on with FPA on a regular basis on Twitter and Facebook. Check us out!




Careers @ FPA


Looking for a career change or know someone who is? We're always on the lookout for talented people to join our elite team.


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"If everyone is moving forward together, then success takes care of itself."

-- Henry Ford
Founder of the Ford Motor Company




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