August 11, 2010
Hard to believe, but it seems like the end of summer is creeping
up on us. Before we know it, vacations will be over, our kids
will be back in school and it will be Fall again. How did
The only viable "excuse" I can offer up is we've
been busy, busy, busy here. In the past, we would often see
a slowdown in the summer - with clients going on vacation
or slowing down or last year with the economy. This summer
our Implementation Services team has been booked solid and
our Support Services Team has been constantly busy. We've
also been busy internally building up our Network Operations
Center (NOC) Services and Remote Support Services teams to
continue to increase our remote capabilities. Just this week
we added two additional engineers! While this has been going
on, our Development Team has been adding tons of features
to our internal Client System as well as putting the finishing
touches on our (soon to be released) updated Client WebPortal.
One the mantras we have internally is to build a "Culture
of Constant Improvement". To us this means constantly
looking for ways to improve "how" we do what we
do. Beyond just our technical expertise, our certifications,
and improvements to our own systems, we're constantly pushing
ourselves by asking questions to make us better. How can we
improve the processes around our NOC services so that we can
increase the uptime for our Managed Services clients? How
can we share the ROI (Return on Investment) we see one client
attain implementing a given technology with other clients?
How can we lower the TCO (Total Cost of Ownership) for clients
on an ongoing basis? How can we improve the Business Continuity
aspect for our clients? With a constantly changing landscape,
it's not always easy or readily apparent. But, it's something
we take to heart and work hard at.
Our goal with our "Business Before Technology"
viewpoint is to share this mindset with our clients. We're
always looking for ways to share proven methods that will
help our clients leverage technology to meet their business
objectives. So, if there's ever a thought or a suggestion
you can offer up to help us improve, by all means please share
it with us.
That said, we wish you a great rest of the summer and continued
success in your business...
Craig Pollack & The FPA Team
Neutrality: What is it and what does it mean to me?
neutrality, basically, is a principle proposed for user
access networks that advocates no restrictions by ISP's and
government on content, sites, platforms, as well as service
levels. Neutrality proponents claim that telecom companies
seek to impose a tiered service model in order to control
the pipeline and thereby remove competition, create artificial
scarcity, and oblige subscribers to buy their otherwise uncompetitive
services. ie: if Google controls parts of the "pipe"
they might prioritize YouTube traffic (since they own it)
ahead of those going to say Yahoo (a competitor). Many believe
net neutrality to be as fundamentally important as the preservation
of freedom of speech!
While this may not seem to be much of an issue currently,
as more and more businesses become more and more reliant on
"the cloud" this will become increasingly more impactful
to businesses. Imagine a world where the speed of your internet
connection is no longer solely dependant on your connection
speed, but rather by the provider you have as well as for
the type work you're trying to perform. What if Google prioritized
traffic to Google Apps over say Netsuite or other hosted apps?
While currently only a fringe topic of interest, this will
become more and more of a real-world issue in the coming months/years.
Unloads Massive Patch to Users
Microsoft released a record fourteen security
bulletins yesterday (Tuesday), eight of them with a maximum
rating of Critical. In total, Microsoft fixed a record-tying
total of thirty-four vulnerabilities.
All FPA Managed Services clients had
these fixes automatically deployed to all machines under management.
All non FPA Managed Services clients may download and install
the fixes themselves, contact FPA for assistance, or (if you
choose to do so) hold off until the next Microsoft security
update is released.
Note: For those installing the patch on your own, please
make sure that the fixes are applied while logged in as Administrator
for each machine.
If you have any additional questions, please contact us directly
at 818-501-3390 or by email at firstname.lastname@example.org.
We've had an iPad since the 3G version was first
released with the main goal being to figure out how to best
apply it for general business use. Don't get me wrong, it's
a great device - actually quite elegant. I'm sure Steve Jobs
will go down in history as a modern day Edison. But, with
all the apps and ways to enjoy media on it, I think some of
the business capabilities get lost or at least appear lower
down the priority list of use.
That said, one my favorite "business"
apps has to be Dropbox (www.dropbox.com).
It's a Web-based file hosting service which uses cloud computing
to enable users to store and share files and folders across
the Internet using file synchronization - and for free! You
simply install the app on your iPad, install a small program
on your computer and then copy any file you want accessible
on your iPad into the Dropbox folder (on your computer). When
you connect your iPad to the internet, Dropbox automatically
synchronizes the files. It's that simple.
This program gives me the ability to carry around
all of my needed reports on my iPad - readily available at
a moment's notice. I no longer have to carry reams of paper
to meetings. From this aspect, it's a huge winner! One of
Benefits of Virtualization
When companies virtualize the hardware with hypervisor technologies
such as VMware Infrastructure or HyperV, they empower themselves
to make more flexible, dynamic choices in their application
deployment and their allocation of resources — business
benefits that affect the bottom line — including higher
server utilization, improved service levels, ability to better
meet changing business requirements, and increased business
continuity and disaster recovery.
Some benefits include:
- Zero downtime maintenance
- Freedom from vendor-imposed upgrade cycles
- Pooling hardware resources
- Virtual hardware to support legacy operating systems
- Dynamic resource sharing
- Security and Fault Isolation
- Business continuity and backups
Twitter, and Facebook
Just a reminder that you can keep in touch and see what's
going on with FPA on a regular basis on Twitter
Check us out!
Your DR Plans Work as Planned?
Despite the continued lowering of costs for IT solutions
and infrastructure, small businesses can still run into significant
challenges in the design and implementation of backup and
business disaster recovery (BDR) strategies...
Your Approach to IT?
I've noticed a trend lately. I'm meeting more and more with
business owners who are looking to improve their IT infrastructure
but aren't getting the level of expertise or service from
their existing (outsourced) IT company that they feel they
Selected as IT Service Provider for All City Employees Benefits
Service Association (ACEBSA)
FPA Technology Services, Inc. (FPA), the leading IT Services
and Support firm in the Los Angeles area, announces today
that it has been selected by All City Employees Benefits Service
Association (ACEBSA) as their IT Service provider...
Achieves Symantec Silver Partner Status
FPA Technology Services, Inc. (FPA), the leading IT Services
and Support firm in the Los Angeles area has achieved the
level of “Silver Partner” with Symantec Corporation.