July 2, 2010
Spring has come and gone and summer is finally here! And
as we've crossed the half-way mark through the year, we're
finding more and more clients looking at their technology
and what they have (or haven't) been doing to keep their systems
up-to-date. One sign of this is the fact that our Implementation
Services team is booked solid these days with server replacement
projects, network upgrades, workstation and Thin Client roll-outs
and all sorts of other fun stuff.
One of the trends we're seeing more and more of these days
is Server Virtualization. This is allowing many of our clients
to consolidate their multiple physical servers down to just
a few. In addition to improved failover and disaster recovery,
this move provides ROI in reducing ongoing management costs
as well as producing significant energy savings (ie: "Going
Green"). Along with virtualization, we're also seeing
continued growth in our fixed fee Managed Services programs
providing immediate benefits to our clients. We recently showed
one client a savings of nearly 40% for their ongoing support
services over what they would have paid on a time and materials
Here at FPA we're always looking for the business benefit
of technology. We're also looking forward to a great summer
with lots of great projects, lots of great clients, and continued
growth. So, have a great holiday to start things off and in
the meantime here are some topics that we hope interest you...
Craig Pollack & The FPA Team
Habits: What message are you sending?
Each time you click "Send," the email being delivered
says a lot about you and your organization. Are you practicing
appropriate email etiquette, or are your emails conveying
messages that are hurting your reputation and credibility?
More and more businesses are discovering the importance of
establishing specific corporate guidelines regarding email
practices. There is an assumed informality surrounding email
usage, but email is no different than any other form of business
communication. Your contacts form opinions about you and your
business based on your email communications and how you use
technology. Improper email usage can give someone the perception
that you lack education, have limited experience with technology,
or lack credibility. Mastering your email skills can go a
long way toward forging the most professional image you can
with potential clients, existing customers, and anyone else
you communicate with via email.
Some points to keep in mind that would improve your emails:
- always put something in the Subject field
- always spell-check before you click "Send"
- stay focused and on target with your message; "less
- stay organized; use bullet points if possible
- make sure your email has a clear point; if you want something
done, make sure you ask a question
- when asking a question, pose it at the end of the email
- always end your email with your signature
- make sure everyone in your company has the signature formatted
the same way
iPhone4 Issues with Hosted Exchange
Exchange users who use an iPhone4 or upgraded
an older iPhone to iOS4 are experiencing difficulties syncing
their contacts, mail, and calendar via ActiveSync. Additionally,
iOS4 is creating significant artificial load on Exchange servers,
resulting in performance slowdowns for users on other devices
and mail clients.
iPhone users who use the iPhone4 or upgraded
to iOS4 must install a related Apple configuration patch on
their iPhone. The patch, along with installation directions,
can be found here:
Failure to install this patch will result in
incomplete sync of user items and may cause performance issues.
Benefits of Virtualization
When IT organizations virtualize the hardware with hypervisor
technologies such as VMware Infrastructure or HyperV, they
empower themselves to make more flexible, dynamic choices
in their application deployment and their allocation of resources
— business benefits that affect the bottom line —
including higher server utilization, improved service levels,
ability to better meet changing business requirements, and
increased business continuity and disaster recovery.
Some benefits include:
- Zero downtime maintenance
- Freedom from vendor-imposed upgrade cycles
- Pooling hardware resources
- Virtual hardware to support legacy operating systems
- Dynamic resource sharing
- Security and Fault Isolation
- Business continuity and backups
Benefits of Remote Monitoring
FPA has always prided itself on the quality of service we
provide while developing meaningful relationships to become
one of our clients' trusted advisors. Over the last few years,
we've spent a significant amount of time, energy, and money
investing in ways to improve our services.
One of the most significant changes we incorporated into
our toolkit was the addition of our remote monitoring system.
This "little" change has allowed us to significantly
improve our clients' systems, businesses, and ultimately -
their lives! For clients who we're monitoring, it's nothing
short of a complete mind-shift. It's truly "Worry Removal"
at its finest. Rather than fixing problems AFTER the fact,
we're now running and managing their networks proactively.
We've built a Network Operations Center proactively dealing
with alerts and addressing issues BEFORE they become problems.
While sometimes it's hard to quantify the benefits of preventative
care, simply put - remote monitoring significantly reduces
ongoing support costs. We've seen support costs go down by
between 20% to 30% for some clients.
Twitter, and Facebook
Just a reminder that you can keep in touch and see what's
going on with FPA on a regular basis on Twitter
Check us out!
Your Approach to IT?
I've noticed a trend lately. I'm meeting more and more with
business owners who are looking to improve their IT infrastructure
but aren't getting the level of expertise or service from
their existing (outsourced) IT company that they feel they
Who Value IT Outperform Those Who Don't
findings include the fact that despite the global recession,
more SMBs surveyed in 2010 reported an increase in revenue
for 2009 than in 2008. Those who reported growth view IT as
critical to their business success...
Achieves Symantec Silver Partner Status
FPA Technology Services, Inc. (FPA), the leading IT Services
and Support firm in the Los Angeles area has achieved the
level of “Silver Partner” with Symantec Corporation.
Wins 2010 Level Platforms Innovator of the Year Award
FPA Technology Services, Inc. (FPA), the leading IT Services
and Support firm in the Los Angeles area, today announced
that it has been recognized by leading remote monitoring and
management software provider, Level Platforms, as their Partner
Innovator of the Year.
to Provide Services to Hurdle Jumpers
Services, Inc., the leading full service IT Services and Support
firm in the Los Angeles area, announces today that it has
been selected to work with Hurdle Jumpers, a Los Angeles non-profit
who provides free comfort kits for cancer patients, by providing
ongoing web development and support services.
4th Holiday Hours
Our FPA team would like
to wish you a wonderful holiday! In honor of Independence
Day, our offices will be closed on Monday, July 5th.
If you encounter an emergency situation
and need to contact us over the July 4th weekend, please
email our Help
Desk and our on-call team will get back to you as
soon as possible.
Happy 4th of July!
We recently completed
the website redesign for Anchor Loans, a Trust Deed
Investment firm, re-building the site from the ground
up. In addition to the new look & feel, the new
site is based on a Content Management System. Among
other things, this gives them the ability to provide
a password protected user login section that they can
Spotlight - Dee Perez
you're an FPA client, then there's no doubt that you've
spoken with Dee. She's our Client Services Manager making
sure that all of our clients are well taken care of.
Along with all that she's responsible for, she focuses
on ensuring "client happiness". Dee's been
with FPA for over 16 years, so she knows her stuff!
When not working or taking care of her family, Dee
enjoys her free time rockin' out to Counting Crows or
wanted to share with you that your team has been doing
a great job in transitioning from our prior consultant.
We can’t say enough about JS - his professionalism
and knowledge in resolving issues is nothing less than
impressive. FPA truly has a dedicated team and we are
happy to be to among your clients."
Royal Paper Corp.
Looking for a career change
or know someone who is? We're always on the lookout
for talented people to join our elite team.