As an integrated business partner with
our clients, our ePartner Support Services allows us
to provide the closest link possible in our current
electronic environment. Using our ePartner Services,
we can take remote support to a new level. Many times,
we know the status of a situation on a client's network
long before they do. By configuring many of today's
state of the art corporate network management applications
to email us when a trigger has been met, we can receive,
monitor, document, and ultimately act on the results
of emailed system status reports.
The following are some of the key services we monitor
via automatic emails:
Remote Status Alerts
nightly emails to FPA of
the backup logs
we review these daily/weekly
for any anomalies
automatic emails to FPA
when an incoming email borne virus is detected
we review these as
they occur to ensure a virus free environment
automatic emails to FPA
when firewall breaches are detected
we review these as
they occur to ensure a protected environment
automatic emails to FPA
when UPS battery conditions are low
we review these as
they occur to ensure a protected server power source
Remote Help Desk
In addition to reviewing
system status reports, we also provide HelpDesk support
to many of our larger clients. We take our role as integrated
IT partners very seriously. As such, configuring a HelpDesk
email account to forward all support requests immediately
to FPA allows us to provide immediate response. Our Client
Liaison sees every HelpDesk email assuring a timely response
AntiVirus Crisis Support
When a new virus
hits, we are usually the first to know about it. When
this happens, we immediately go into action. By having
an ePartner connection (utilizing Symantec's pcAnywhere),
we are able to update clients' virus definition files
remotely as soon as they are available. Before clients
even know that they may be susceptible to a new and deadly
virus, we have already addressed it on their system.
We provide our ePartner Support Services through the following
network management support applications:
Veritas Backup Exec
Norton AntiVirus Enterprise Solution
or Norton AntiVirus for MS-Exchange
SonicWall Firewalls
APC PowerChute Plus
Symantec pcAnywhere
In addition, the networking specifications for FPA to
be able to provide FPA ePartner Support Services to a
client include the individual products listed above as
well as the following basic infrastructure:
MS-Exchange Server
A full-time connection to the Internet
Proactive FPA ePartner network monitoring is just another
way in which FPA takes full responsibility for our clients'
computer systems.
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