We know you have lots of choices and questions when choosing
a technology services company. Should I find a specialist or
a generalist? Do I need someone who focuses on my industry only
or someone with a breadth of experience? Should I engage a small
company or a big company? Should I work with different companies
in each area or should I find one company to handle all of my IT
needs? Should I hire a full-time employee to manage my systems or
outsource to a 3rd party? As a business like yours, we have many
of the same questions in a lot of areas.
There are a lot of good companies that provide technology
services… network support, Sage MAS 90 implementation
and training, custom programming, web design, etc. How
do you choose? At the end of the day, we believe there
are some key things that set us apart…
1. We're a Single Source for Technology Services
By being a single source for IT services, we eliminate the
confusion and "responsibility avoidance" present in many "multi-vendor"
situations. With FPA there's only one phone call for any support
needs or questions. One point of contact. One integrated approach.
No finger pointing between vendors. No wondering "is it a hardware
issue or a software issue". It all becomes "an FPA issue".
2. Our People are Great
We hire only great people…and we
keep them. Our employee's average length of service
at FPA is over five years. All FPA staff are full
time employees (no outside contractors) with years
of experience and numerous degrees and certifications.
Our network support people are certified by Microsoft,
Cisco, Citrix, SonicWall, and other leading systems
vendors, while our Sage MAS 90 staff are certified
by Sage Software in a variety of areas. In short,
our people know their stuff.
3. We Know Business and Technology
We understand that technology is just a tool to help
organizations achieve their business goals. FPA considers
business implications at every step along the IT way.
This helps us make sure you get the most bang for your
technology buck. We make system recommendations that
truly impact your business in meaningful ways.
4. Our Internal Systems Support You
Our entire infrastructure is designed with the sole purpose
of providing value to our clients at every stage of our involvement.
Our proprietary FPA Client WebPortal gives our clients direct and
secure access to the same information we use when supporting your
systems including: hardware and software inventories, user and
password lists, MAS 90 serial numbers and unlocking keys, and a
variety of other tools including our own FPA Knowledgebase which
includes solutions to common issues facing clients.
5. We're Relationship Oriented
We pride ourselves on being relationship oriented. When taking
on a new client, we enter into a living, breathing relationship.
We focus on respecting the relationship, and not having a "get
in…get out" mentality. Our approach is to get to know each of
our clients so that we can best help them in using technology
to meet their business objectives.
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