The FPA Network Services Group (NSG) specializes
in assisting small and medium-sized businesses in
getting the most from their computer systems and computer
system infrastructure. We act as the Information
Technology (IT) Department for companies who have
chosen to outsource this function.
We follow a four step methodology in delivering these
services to our clients:
I.
Infrastructure Planning & Goal Setting (What are we
trying to do?)
In the initial phase, FPA Consultants meet
with client management and establish key requirements
for systems. During this process, we perform
the following:
Meet with
key client management and staff to review
system status
Inventory
and document all computer hardware and
software
Determine
software licensing status
Establish
desktop and system "standards" for the
organization
Evaluate existing
security and disaster recovery status
Document
critical applications, key business
requirements, and historical problems
or system shortcomings
II.
Infrastructure Upgrading (aka "Getting up to Speed")
In this phase, we implement recommendations made
in Phase I. The services provided may include
the following:
Upgrade or replace
servers and workstations
"revamp" systems
to meet "standards"
Install and configure
new software
Reconfigure existing
software
Provide procedural
improvements to systems
Implement more
consistent security applications
Streamline internet
access, etc.
III.
Ongoing Maintenance & Support (Fix it / Make it work
better / Help Desk)
The third phase is the long-term relationship we
develop by providing the day to day, month to month
support. The services provided during this phase
include the following:
On-site, email,
fax, telephone, and remote modem or internet-based
support
Server support,
desktop hardware support, desktop software
support, network and peripheral support, etc.
Installation and
configuration of all software, hardware, printers,
scanners, modems, routers, and other peripherals
Training in a variety
of software and hardware products
The FPA Monthly
Technology Update email sent to clients to help keep abreast
of current market trends, tips and tricks, and recent
bug alerts
IV.
Periodic Updating, Upgrading & Planning (Growth Management)
The fourth phase is an outgrowth of the ongoing
relationship we develop based on the work performed
in the third phase. During this phase, the
following consulting services are performed:
Meetings with key
client staff on a monthly, quarterly, or semi-annual
basis (depending on the needs of the client)
Review changing
or growing business requirements
Provide and receive
feedback as to how various systems
are operating
Provide recommendations
to improve the effectiveness of systems in
the organization
Review FPA's performance
at meeting (or exceeding) client requirements
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