Whether your Sage MAS 90 and 200 was implemented
by FPA or by another Sage MAS 90 and 200 Authorized Partner,
we are happy to provide support to all Sage MAS 90 and 200
users who are truly looking to get the most value from
their Sage MAS 90 and 200 Accounting Software.
Our support options include the following:
Phone
In general, most phone support calls are
either answered immediately or returned within one hour.
We have knowledgeable and dedicated support staff whose
primary responsibility is phone support.
Remote System
Support
Through the use of industry standard software
like Symantec pcAnywhere, we can connect to our clients'
systems through a dial-up modem or via the internet when
needed.
Client Data Resource
System
Through the use of our Client
Login section, our clients can gain online self-service
access to our knowledgebase, support database, procedures
documents, and White Papers. Many times, this is all that
is needed to address a particular issue.
Onsite
When all else fails or when nothing else
will do, our consultants are available for onsite support
as needed.
All support services
are currently provided at our standard hourly billing
rates.
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