We know you have lots of choices and questions when choosing a technology services company. Should I find a specialist or a generalist? Do I need someone who focuses on my industry only or someone with a breadth of experience? Should I engage a small company or a big company? Should I work with different companies in each area or should I find one company to handle all of my IT needs? Should I hire a full-time employee to manage my systems or outsource to a 3rd party?
As a business like yours, we have many of the same questions in a lot of areas. There are a lot of good companies that provide technology services… network support, implementation and training, custom programming, web design, etc. How do you choose? At the end of the day, we believe there are some key things that set us apart...
1. One Source for ALL your IT Needs
Would you rather make six calls or one? Would you rather have your IT vendors pointing fingers at each other when there's a problem, or would you rather have one partner who understands your entire IT infrastructure and takes complete responsibility for all aspects? From network support to web design, from custom programming to CRM Software implementation and support, from system implementation and support to IT infrastructure planning and consulting, we have teams on staff that do it all.
2. Full Time Remote Support Desk
Tired of paging your IT consultant and not getting a callback? Frustrated with leaving messages that go unreturned? We understand that time is critical when you have IT issues. That's why we have a fully staffed, fully trained remote support desk that is waiting to help you when any IT issues arise. We provide phone support as well as remote login support. Anything we can do remotely, we do remotely. In addition, our 7am-7pm PST hours means we work when you do, and our one hour callback guarantee means we're there when you need us.
3. Business Before Technologytm
Ever wish your IT person knew something about business? Or…in particular, about your business? In addition to being trained in the most critical technical areas, our IT teams are also trained to understand the key technologies in most industries we serve. This means if you're a financial services company, you're working with consultants who understand financial services and what's critical to organizations in your industry. If you're a manufacturer or distributor, our team understands your business and what’s critical to your success.
4. Team Approach
What happens when your IT guy or accounting system consultant goes on vacation? Or disappears? Or leaves the company he was with? With FPA, it's just another day, because we assign teams to each client. You're never reliant on any one person. And…because of our award winning client documentation that our teams use, almost anyone from FPA can provide support because we have all the key aspects of your
network or application saved in our internal client system.
5. Stability and Continuity
FPA has been providing IT support, system implementations, and custom programming to Southern California businesses since 1991. We’re not new to the game, and we’re not going anywhere. In an era marked by change and consolidation, our name has been the same for more than 17 years and we’ve had the same owners for over 17 years. Our average employee has been with us for more than five years, and we only use full-time employees. We’ve been here for our clients, and we’ll continue to be here. If you want to partner with a company that you know will be there for you, FPA is the right choice.