| Dedicated Technical Account Manager |
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| 24x7x365 Remote Network Monitoring & Alerting1 |
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| Remote Backup Monitoring & Review |
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| Remote Alert Resolution |
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| Network Performance Reports (Monthly) |
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| Access to the FPA Client WebPortal |
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| Remote Patch Management |
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| -Workstations |
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| -Servers |
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| Remote Server & Network Management |
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| - Active Directory Administration & Maintenence |
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| - Exchange Server Administration & Maintenence |
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| - Hard Drive Maintenence |
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| - Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.) |
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| - Router and Switch Management |
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| - Firmware upgrades |
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| Asset Tracking |
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| - Hardware & Software Inventory Tracking |
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| - Software License Compliance |
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| - Annual Support/Maintenance Expiration Tracking |
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| Technology Documentation |
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| - Network Diagram; Server Room Pictures |
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| - Startup & Shutdown Procedures |
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| - New User Setup Checklist |
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| - Computer Use Policy |
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| - Technology Budget |
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| Support Services |
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| Access to the FPA Client WebPortal |
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| Onsite IT Status & Planning Meetings |
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| 3rd Party Vendor Management |
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| Unlimited Remote Network End User Helpdesk Support |
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| Onsite Support Visits (As Needed) |
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| Replacement Workstation Install & Configuration |
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| Existing PDA Configuration & Support |
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| Unlimited PDA Configuration & Support |
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| 24x7 On Call Remote Support |
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| Business Continuity & Security |
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| - Imaging of Server Hard Drives |
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| - Server Recovery Post Crash |
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| - Creation of IT Disaster Recovery Plan |
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| - Backup Testing |
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| - Security Testing (Firewalls, logins, etc.) |
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| Pre-Approved Technology Projects |
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