FPA Technology Services, Inc. - Managed IT Services: Compare Service Levels

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What We Do…

Managed Services

FPA provides "Worry Free, Fixed Fee" Managed IT Support Services to clients who want to take a more proactive approach to managing and maintaining their IT Infrastructure.

Network Infrastructure

Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?

Network Infrastructure

Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?

Development Services

Did you know that FPA also specializes in providing custom application and web development services to clients requiring unique software, web, and eCommerce solutions?

We never would have found the problems that were being created in our system without you. Your excellent knowledge of accounting principles, combined with your software knowledge, have solved a long-standing problem here. Our accounting records are now perfect and easy to use.

One Step Data, Inc.
FPA Client Since 2003

MANAGED IT SERVICES

Compare Service Levels

Components & Deliverables	Service Level Plans
Components & Deliverables	ManageIT	SupportIT	ProtectIT
Dedicated Technical Account Manager
24x7x365 Remote Network Monitoring & Alerting¹
Remote Backup Monitoring & Review
Remote Alert Resolution
Network Performance Reports (Monthly)
Access to the FPA Client WebPortal
Remote Patch Management
-Workstations
-Servers
Remote Server & Network Management
-Active Directory / User Administration & Maintenence
-Exchange Server Administration & Maintenence
-Hard Drive Maintenence
-Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.)
- Router and Switch Management
- Firmware upgrades
Asset Tracking
- Hardware & Software Inventory Tracking
- Network Documentation
- Software License Compliance
- Annual Support/Maintenance Tracking
3rd Party Vendor Management
Onsite IT Status & Planning Meetings (Quarterly)
Unlimited Remote Network End User Helpdesk Support
Onsite Support Visits (To be determined)
Unlimited Onsite Support Visits (as needed)
Existing PDA Configuration & Support
Unlimited PDA Configuration & Support
24x7 On Call Remote Support
Replacement Workstation Install & Configuration
Business Continuity & Security
- Creation of IT Disaster Recovery Plan
- Imaging of Server Hard Drives
- Server Recovery
- Backup Testing
- Security Testing (Firewalls, logins, etc.)

= included with service.

= available upon request at additional cost for time and materials.
¹ including the FPA provided monitoring & patch managment server.

Details of the plans are covered in the associated Service Level Agreement. All other consulting and project specific tasks outside the scope of these plans are provided at our standard hourly rates and/or on a project basis.