FPA specializes in the implementation, customization, and support of Customer Relationship Management (CRM) Software for business. If you don’t already have a CRM software package in your organization or if you have a package that’s not working for you, our team of consultants works with you to document specific requirements and then recommend the best possible solution.
We work with the leading packages for all types of businesses: ACT!, SalesLogix, and Goldmine.
After the CRM software is selected, we work with you in the following key areas:
- CRM - Planning
- CRM - Installation
- CRM - Configuration
- CRM - Data Conversion
- CRM - Training
- CRM - Customization
- CRM - Integration with Websites & Accounting Systems
- CRM - Report Writing
- CRM - Ongoing Support
We especially excel at taking over CRM implementations and support for companies already using CRM software but not being properly supported or getting the most out of the software.
In addition, because FPA provides a variety of other services including network support, Sage MAS 90 and 200 Accounting System consulting and support, Web Design, and custom programming, we’re in the unique position of being able to implement and support all kinds of CRM software in a variety of network environments and meeting a wide array of integration requirements. We don’t have to rely on any outside companies for the expertise required to get your CRM Software optimized and meeting your organization’s specific needs.
Please contact us to discuss how we can make CRM work best for you.