Management Team: FPA Technology Services, Inc.
818-501-3390
Newsletter
Username:  Password:  
Login
Support
Our Company
What We Do…
Loading...

Managed Services

MSP Alliance for What we do Widget
FPA provides "Worry Free, Fixed Fee" Managed IT Support Services so that our clients take a more proactive and cost effective approach to managing and maintaining their IT Infrastructure.
learn more
Loading...

Managed Services

MSP Alliance for What we do Widget
FPA provides "Worry Free, Fixed Fee" Managed IT Support Services so that our clients take a more proactive and cost effective approach to managing and maintaining their IT Infrastructure.
learn more
Loading...

Network Infrastructure

Microsoft Gold Certified Partner
Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?
learn more
Loading...

Development Services

Application and Web Development Services
Did you know that FPA also specializes in providing custom application and web development services to clients requiring unique software, web, and eCommerce solutions?
learn more
learn more
Quote Box Top
FPA came in and immediately got to work.  Their ideas and suggestions add value to the projects they’re involved in and have helped move our systems forward to better support our business.
Quote Box Bottom
Barbara Palmer
The Search Agency
Quote Box Bottom


MANAGEMENT TEAM

Loading...

Craig Pollack  Founder & CEO

Since inception, Craig has provided the strategy and direction for FPA, ensuring that our clients leverage technology most effectively to achieve their business objectives. Craig focuses on ensuring that the technologies implemented are "business centric" and key components of our clients' businesses' success - and that this approach is shared by every staff member of FPA. While acting as the trusted advisor for many clients, Craig also provides expertise for FPA in the Investment Counsel, CPA, and Manufacturer & Distribution vertical markets.

Craig holds a Bachelor of Science Degree in Computer Science focused on Business Systems Design from California State University Northridge. Craig began his professional career more than 25 years ago working with clients by creating custom business applications as well as implementing and supporting their network infrastructure.  Craig is married with 3 kids and enjoys his free time playing guitar, playing hockey, and wakeboarding.

Craig Pollack 
 linkedin120
 twitter

Dee Perez Director of Professional Services

Dee Perez

Dee focuses on managing and driving the overall service delivery of FPA.  Her ability to effectively prioritize and address client business needs into organizational improvements within FPA as well as drive and continually improve our staff, systems, and processes is supported by her 20 years of experience with FPA. Despite FPA’s continued growth through the years, clients are acquainted with her on a first name basis and due to the client relationships that she has helped establish and nurture, clients know that their requests will always be handled timely.

Dee holds a Bachelor of Science Degree in Business Administration from California State University Northridge.  She's married and spends as much time as possible with her twin boys.  She is also a music fan(atic) and in her free time attends as many concerts and shows as possible.

 

Americo Dell'Orco  Director of Client Management

Americo Dell'OrcoAmerico oversees our Technical Account Managers who provide the ongoing management of all client accounts.  He sets and ensures that all Quality of Service measurements ensuring the ongoing quality, care, and customer service is delivered consistently across all of our clients.  In addition to defining and overseeing the p9olicies and procedures related to the management of client engagements, Americo also acts as a Technical Account Manager for a specific set of clients. Americo balances these responsibilities while also developing the technical and consulting skills of individual team members.

Americo has over 15 years of experience in the IT industry as well as retired with the rank of Sergeant from the United States Marine Corps. He's married with one child and enjoys his free time riding his Harley.

 

Kyle Eichenbaum Director of Client Service Delivery

Kyle EichenbaumKyle oversees the delivery of the technical services provided by FPA. He is responsible for FPA’s pool of engineering staff including both the onsite and remote Help Desk ensuring we’re providing high quality and timely delivery of our technical services. In addition, Kyle oversees our Network Operations Center ensuring the proactive monitoring, management, and administrative services needed to effectively run our clients' networks are being delivered at all times. He defines and enacts the policies and procedures needed to ensure all Quality of Service measurements related to our engineers, Help Desk, and NOC are met while also adhering to our Core Values. Kyle balances these responsibilities while overseeing the development of the technical and consulting skills of individual team members.

Kyle holds a Bachelor of Science Degree from California State University Northridge. Kyle is married and, among other things, is a Scotch enthusiast.

Alex Kazmin  Technical Account & Security Assessment Manager

Alex Kazmin

Alex focuses on running the initial onboarding phase for new clients by implementing and delivering the Network Health Assessment Report via our Technology Review Project as well as running our Technology Security Assessment Projects.  He also focuses on determining, scoping, and delivering appropriate technical solutions for a specific group of clients.  He is responsible for setting and ensuring that all Quality of Service measurements are met for these clients while adhering to FPA's Core Values.

Alex has nearly 20 years of experience in the IT industry as well an A.S. in Computer Science from Brick Computer Science Institute.  Alex has well over 15 years with FPA.  He has 2 kids and enjoys his free time deep sea fishing and skiing.

Nancy Wind Controller

Frank Ocasio

As FPA's Controller, Nancy oversees all of the day-to-day aspects of our Accounting & Finance department from running our Accounts Receivable, Accounts Payable, General Ledger, Credit Line management, 401k plan management, and ultimately providing timely and accurate record keeping.  As a key member of our Executive Team, Nancy provides strategic guidance helping to define our Key Performance Indicators (KPIs) as well as track, report, and meet them across all departments.

Nancy has over 25 years of experience in the accounting field. Nancy enjoys her free time meeting with her book club, speed walking, and traveling.