Mission Statement

FPA Technology Services, Inc. assists clients in using automation to achieve their business objectives by forming a partnership with them and assuming complete responsibility for their computer systems. FPA defines a higher level of computer consulting by integrating technical expertise with a professional approach and personal attention.

Credo

• Assume complete responsibility for a client's computer system. Help in any way you can.
• Always take a business perspective, as well as a computer perspective, when deciding on a course of action.
• Do more work for fewer clients (not a little bit of work for a lot of clients). Form a partnership with our clients. Be selective about our clients.
• Do good work. Do really good work. Be proud of your work.
• Be reliable. Be there when they need you. Come through.
• Communicate effectively and professionally with clients - always keep them informed. Never make them wonder what's going on. Show honest concern.
• Communicate with FPA team members. Think through issues completely. Use all of FPA's resources and people to do what's best for the client.
• Take a proactive approach. Make recommendations. Ask questions. Spend the time.
• Be conscious of value. Is the amount of time (i.e. money) we're spending on a job worth it to the client?
• Put yourself in the client's shoes. What does the client do? What is important to the client? Balance the big picture with the task at hand.
• Have fun. Always have fun. Enjoy the people you work with. Enjoy our clients.