The following
list details essential character assets needed for
a successful career at Faye, Pollack & Associates,
Inc. All members of the FPA team hold each other
to these standards:
Integrity
- You must be able to hold yourself and your peers
to a high standard of morals. Often times
it's as simple as "do the right thing".
Appearance
- We always wear professional attire. This
means a suit and tie. Dress to impress in a business
setting. Look as though you want to command
respect.
Self-confident -
This is the ability to carry yourself in a positive
fashion. To be able to act as though you know
what's going on, even when you might not.
Being a consultant doesn't necessarily mean knowing
all the answers; it means ultimately being
able to provide a solution to a client. Never,
ever say "I don't know".
Self-motivated
- Maintain an internal drive to achieve. We
are all over-achievers in our individual roles.
We expect the best from everyone, and everyone must
expect the best from themselves.
Detail Oriented
- You must be able to look at and understand
the smallest details of a project. Understand
that even the smallest details may have the largest
ramifications.
Willingness to
Sacrifice - The hours and workload at FPA
are often challenging. Every team member is
an integral part of our success. Sometimes
it becomes necessary to work late and on weekends
in order to best serve the client.
Responsible
- As a member of the FPA team, often times you will
be held accountable for your actions, judgments,
and ideals. You must possess the ability to
hold yourself accountable for the bad as well as
the good.
Communicates Effectively
- Good communication skills, both verbal and written
are imperative in order to be successful at FPA.
We are constantly in communication with our team
members and our clients, as well as associated professionals
we work with. Writing style, skills, and the ability
to clearly convey ideas are the cornerstones of
communicating effectively at FPA.
FPA Look and Feel
- Every letter, fax, manual, instruction sheet,
training outline, disk label, etc. cannot leave
our office without having the FPA Look and Feel.
Everything must look the same, be spelled correctly,
use proper grammar, and contain correct punctuation.
Everything gets reviewed by a second FPA staff member
prior to leaving our office.
Team Oriented - You
must be able to interact positively with your FPA
team members as well as the staff of our clients.
There are many different types of personalities
in the working world and we've definitely seen our
share. You have to be the flexible one, not
the client.
Service Oriented
- You must be able to think of service as our main
priority. What are we doing for the client?
What does the client think we are doing? We
are not in business to sell anything. We don't
market, advertise, or solicit new clients.
All of our new business comes from referrals.
This is because of the high level of service we
provide.